Please note: All our shipping partners are reporting possible delivery delays during the Covid-19 pandemic.What are your US and Canadian shipping costs?
Shipping and handling
Once items have been shipped, they become the property and responsibility of the purchaser. If a product arrives damaged or is misplaced during transit, it is the purchaser’s responsibility to liaise with the shipping carrier.
Duties and taxes
Any applicable duties and taxes are not included in the cost of the order. Payment of these is necessary to release the order from customs.
Duties and taxes may be charged by your local customs office and are the responsibility of the receiver. If you are unsure of what these might be, we suggest contacting your local customs office.
In the event that import taxes and duties are not paid and the shipment is refused by the receiver, we will request the goods be returned to us. A refund, less shipping and return fees, will be refunded on receipt of the returned goods.
Do you ship globally?
Yes. Please shop via our Australian website if you live outside of the US or Canada.
Which courier services do you use?
Mr Poppins+Co trusts DHL for parcel deliveries. We reserve the right to alter our courier service without notice.
Do you ship to PO Boxes?
We are unable to deliver to PO boxes. Please provide a physical address for deliveries.
When should I expect delivery?
Please allow 3-7 working days for delivery. Check your parcel tracking and if your order has not arrived after 10 working days of your receiving a Shipping Confirmation email, please contact the carrier direct.
Do I have to sign for my delivery?
To minimise the risk of contracting or spreading Covid-19, all parcels - be it at a Post Office or at a residence - will no longer require a signature for delivery or collection, for the time being. Processes to ensure safe delivery differs between our delivery partners - some will require photo confirmation of delivery and some will sign on your behalf. As things are changing so quickly we cannot give you a current status as to specific processes for each of our delivery partners. If you have any concerns please contact us before purchasing.
What if I'm not home to receive my delivery?
In the case where your order is delivered and no one is available to sign for it, you will be left a card indicating what to do next - request redelivery or collect from a drop off point.
After 5 days, any unclaimed parcel will be returned to our Perth main office. In this case, the customer is liable for the associated shipping costs of redelivery.
Every effort has been made to ensure the product you see online is represented as close to the real thing as possible. Please be aware that, depending on your computer's settings, screens may display colours differently to that intended.
Do you offer returns or exchanges?
We offer 14 days, no questions asked returns or exchanges, except on products bought 'on sale', in which case there is no returns or exchanges accepted.
In the case that you're not satisfied with your purchase, please contact us within 7 days of delivery to alert us of your intention and a return address will be supplied to you.
We can arrange the return courier postage on your behalf, taking advantage of our competitive rates. All postal costs associated with change of mind are the responsibility of the customer.
Items must be returned in new, unused and original condition within 14 days. The product will not be exchanged or refunded if it is soiled or damaged or in any way deemed unfit for resale. Care should be taken to protect the product for return transit.
Original shipping fees will be deducted from any refund.
Is my purchase covered by a warranty?
Our products are covered by a 12 month warranty. Should any defect of manufacture occur please contact us before returning the item. We will gladly repair or replace the product. (see 'Seconds and sale items' below)
Damage and/or defects caused by personal wear and tear, accidents or mistreatment will not be covered under warranty.
I've found a manufacturing fault, now what?
Our products are made with care using quality materials considered for their end use. If you believe there is a manufacturing fault with your product, you may be entitled to a refund or exchange. Please contact us with details of the fault and accompanying photographs. We reserve the right not to refund, repair or replace any item found to be damaged caused by personal wear and tear, accidents or mistreatment.
What if my purchase is damaged in transit?
All products are inspected before shipping. Once items have been shipped, they become the property and responsibility of the purchaser. If a product arrives damaged or is misplaced during transit, it is the purchaser’s responsibility to liaise with the shipping carrier.
What if my return gets lost in the mail?
Mr Poppins+Co takes no responsibility for lost returns. It is the purchasers responsibility to ensure that returns are packaged and sent via a trackable means.
How long will it take to get my refund?
Refunds will be actioned within 14 days or receiving the returned goods, less original shipping fees.